Le modalità di pagamento accettate da EQ s.r.l. sono:

Anticipated bank transfer to EQ s.r.l.

  • Bank: Banca BANCO BPM SpA IBAN: IT34X0503410902000000030700 


  • Stripe - Credit card (all credit cards are accepted)

  • Paypal - Credit card (all credit cards are accepted)

All method of payment by credit card are protected and encrypted with an SSL security certificate.

Orders payed by Stripe or Paypal - credit card will be processed within the next 24h and delivered by the courier within another 24h.

Orders with bank transfer payment will be sent once payment has been received (for bank transfers 48-72h are required for crediting).

Foreign orders only payment by bank transfer or credit card is accepted and the transport costs are to be agreed BEFORE the online purchase by requesting a cost estimate.


All shipments are made by express courier with tracking of the shipment (delivery 1/5 working days in Italy, 2/6 working days for Europe, islands and disadvantaged locations as defined by those who perform the service).

EQ srl will ship the goods available within 1 day of receiving the payment, the delivery time depends on the selected payment type and subsequent speedily as a courier.

The out of stock goods, but orderable, are shipped in pi ù soon as possible , or as agreements with the customer.

EQ srl is not responsible for any delays in delivery due to third parties and force majeure.

For further information and / or clarifications do not hesitate to contact us..


For further information and / or clarifications do not hesitate to contact us..


These conditions are relate to shipments on Italian territory: for abroad shipment information costs and modalities please contact us via the contact form



These conditions govern the sale and supply of products by EQ srl. EQ srl reserves the possibility à to change these conditions in the future, in case it will be a published a notice on our site.


EQ srl has the right to cancel or defer in whole or in part, orders as a result of supervening impossibility a delivery due to acts of God that may occur at our suppliers. These eventualit à relieve us of obligations previously made with the acceptance and exclude any claims for damages against us both directly and by way of revenge. Unless otherwise agreed, the delivery terms must be understood as indicative and do not bind EQ srl. EQ srl is not required to pay indemnities whatsoever for any direct or indirect damages due to delivery delays or errors or to interruption or partial or total termination of the supply.


For any dispute, the buyer accepts the Court of Como as the only competent court.


Internet sales are included in those defined "at a distance" for which Legislative Decree no. 21/2014 provides for the possibility à buyer to exercise the right of withdrawal.

The right of withdrawal can ò be applied only to natural persons (ie a person who buys goods for purposes not related to his activities a professional, or does the purchase by indicating in the order form a reference to VAT).

Buyer can exercise the right of withdrawal within 14 days of receipt of goods, responding to the order confirmation email or by using the appropriate section "Returned Goods" of the area and always within 14 days, return the purchased goods to the seller, receiving a refund of the purchase price (EXCLUDING TRANSPORT COSTS) within 14 days of receipt of the goods returned by the customer.

When you apply the right of withdrawal?

The right of withdrawal is subject to the following mandatory conditions:

- The law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g. accessories, partially used product, etc ...);

- The right does not apply to consumable products (including attachments to hardware) once opened;

- The purchased goods dovr à be returned intact and in its original packaging, complete in all its parts (including packaging and any documentation and ancillary equipment: gaskets, screws, bolts etc ...); to limit damage to the original packaging, we recommend, when possible, to put it in a second box, on which to affix the WITHDRAWAL CODE; the affixing of labels or adhesive tapes directly on the original product packaging must be avoided in all cases; will therefore not be accepted products used that indicate signs of damage or dirt and that consequently can not pi ù considered broken;


In which cases does the right of withdrawal not apply?

- The right of withdrawal does not apply to professionals and companies to which an invoice has been issued, not falling into private subjects.


Return shipping costs

Return shipping costs are charged to the customer. EQ srl is in no way responsible for the goods sent for return . This responsibility is aimed exclusively at the customer until the goods are received at EQ srl . I n the case of receipt of goods damaged during shipping of return, EQ srl will give notice to the customer in the most ù time short as possible in order to allow the customer to file a claim with the carrier of his choice for shipping. In this case the return will come à canceled and the goods will be à available to the customer to carry out the necessary practices.

Return shipping address

oods must be shipped to:

EQ s.r.l. via Roma 30, 22070 Guanzate (CO)


Please read carefully the following terms and conditions concerning the use of the Site. By accessing the Site itself, registering, using or downloading any material contained therein, the user agrees to comply in a binding manner with the terms and conditions reported here. If you do not accept these terms, the user is asked not to use this site.


This Site can ò contain inaccuracies or typographical errors. EQ srl or the Other Suppliers may carry out improvements or modifications to the products, services, programs and prices described on this Site at any time and without notice. EQ srl potr à periodically make changes to the Site. Any action related to these Terms will be à governed by Italian law. These Terms fully represent the agreement relating to the use of the Site and prevail over any previous or contemporary, discordant or supplementary communication. EQ srl reserves the right to review these Terms at any time without notice by updating this publication. Any right not expressly granted in this document is reserved to EQ srl.


All the material on this Site, including non-exclusive information, documents, products, logos, graphics, sounds, images, and services ("Material") is made available by EQ srl or by their respective producers, authors, developers and sellers ("Other Suppliers") and constitutes a copyrighted work of EQ srl and / or the Other Suppliers. Except as stated herein, no material potr à be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or medium, including, but not limited, to electronic, mechanical, photocopying, recording, or other means without the prior written consent of EQ srl or the Other Supplier. L 'user may not à altres ì bring any material contained on this Site on any other server without the prior written consent of EQ srl.

Except as expressly provided with direct agreements , any element present on this Site potr à be deemed to confer licenses relating to the rights of property à intellectual EQ srl or other suppliers, whether by estoppel, or otherwise inducing. The put material available from other suppliers not has been totally or partially examined, verified, certified or authenticated independently of EQ srl. With this document, EQ srl authorizes the user to view, copy, distribute and download the EQ srl Material present on this Site provided that the use of such Material is exclusively personal, non-commercial and informative and is not copied or displayed on networked computers, transmitted by any means or used for profit. Any unauthorized use of the Materials contained on this Site may violate laws on copyright and trademarks, laws relating to privacy and advertising à and regulations and statutes governing the forms of communication.


The Site may contain links to other sites not controlled by EQ srl. The latter does not is responsible for and does not endorse or accept any responsibility à regarding the content or use of these third party sites. EQ srl makes these links available as a facility and their inclusion does not imply, by EQ srl itself, the approval of the linked site. It is the user's responsibility to take all necessary precautions to ensure that any object you choose to use is free from viruses or destructive elements.


EQ srl will not be a in no event be liable for any direct or indirect, punitive, special, incidental or consequential (including, but not limited to, the loss of activity à , revenue, profits, use, data or other economic advantage), in any way occur, by the action arising out of or related to the use or the outcome of the information available on this site, even if EQ srl has been informed of the possibility à the occurrence of such damage. The user agrees to relieve EQ srl of any claim for compensation that is based or arises in relation to the use of the Site and not to sue it for these reasons.


EQ srl controls and manages this site from its headquarters in Italy and does not guarantee that the material is suitable or available for use in other places. If you use this Site from other locations à , you will be a responsible for compliance with local laws including, but not limited to, the regulations on imports and exports of various countries. If not expressly stated otherwise, all marketing or promotional materials found on this website is directed exclusively to individuals, companies A and other entities located in Italy. The user acknowledges and accepts the fact that the material is subject to Italian export laws and regulations. The transfer of such material in violation of Italian laws is prohibited. No material, n is any product derived from it, will come à shipped, transferred or re-exported, directly or indirectly, to countries subject to sanctions or embargoes or for their citizens.


Some elements of this site are protected by provisions of image, properties à intellectual and other laws and may not be copied or imitated in whole or in part. No logo, graphic, sound or image from this Site potr à be copied or retransmitted unless express consent of EQ srl. EQ srl, the EQ srl logo, Alcolina, and / or other EQ srl brands or names mentioned herein are trademarks of EQ srl. All other product and company names, brands, logos and symbols may be trademarks of their respective owners.


Information on the treatment of personal data EX ARTT. 13-14 EU REG. 2016/679

EQ srl (hereinafter the Owner) informs you that the data, entered by the user and stored in our systems, will be processed in compliance with Legislative Decree no. 30 June 2003, n. 196 (Code regarding the protection of personal data, chased "Code") and of ' art. 13 EU Regulation no. 2016/679 (hereinafter " GDPR " ).

Below is all useful information relating to the processing of such personal data, of which the security and confidentiality is guaranteed.


1. Object of the treatment

The Data Controller processes personal, identifying and non-sensitive data (specifically, name, surname, tax code, VAT number, email, telephone number - hereinafter, " personal data " or even " data " ) communicated by you:

when registering to the website owner and / or the act of ' subscription to the newsletter service offered by the owner.

on the occasion of the conclusion of contracts for the services of the Owner.

2. Purpose of the treatment

Your personal data are processed:

A) without explicit consent (art. 24 lett. A, b, c Privacy Code and Art. 6 letter. B, and GDPR), for the following Finalit a Service:

  • conclude contracts for the services of the Owner;

  • fulfill the pre-contractual, contractual and tax obligations deriving from relations with you;

  • fulfill the obligations required by law, regulations, European Community regulations or by order of ' Authority A (such as in the field of anti-money laundering);

  • allow you to register on the website;

  • manage and maintain the website;

  • allow the ' subscribe to the newsletter service provided by the Owner and possibly additional services requested by you;

  • exercise the rights of the owner, for example the right to defense in court.

B) Just prior specific and distinct consent (arts. 23 and 130 of the Privacy Code and Art. 7 GDPR), for the following Finalit à Marketing:

send you via e-mail, mail and / or SMS and / or telephone contacts, newsletters, business communications and / or marketing of products or services offered by the Owner and detection of the degree of satisfaction with the quality of a service;

send them via e-mail, mail and / or SMS and / or telephone contacts commercial communications and / or promotion of third parties (such as business partners or other companies a group).

Please note that if you are already a our customer, we will send you communications related to services and products of similar Holder to those of which he has already à benefited, except in his dissent (Art. 130 c. 4 Privacy Code).

3. Treament mode

The processing of personal data is carried out by means of the operations indicated all ' art. 4 Privacy Code and all ' art. 4 no. 2) GDPR and precisely: collection, registration, organization, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, cancellation and destruction of data. Your personal data are subjected to both paper and electronic and / or automated processin


The Holder keep personal data for the time necessary to fulfill for the purposes for A above and in any case no later than 50 years after termination of employment for Finalit a Service and not more than 20 years of data collection for Finalit à of marketing

4. Data access 

Your data may be made accessible to the aims à referred to ' art. 2.A) and 2.B) of this information to:


employees and associates of the owner or company A of which the Group is part owner, in their quality a charge and / or internal data processors and / or system administrators;

society a group of which the holder is part or society a third or other parties (eg, provider for the management and maintenance of the website, suppliers, portals, banks, professional offices, etc.) that perform activities à outsourced on behalf of the Data Controller, appointed external data processors, in particular to:

  • Facebook Connect: Advertising service, Advertising target, Analytics / Measurement, Content customization;

  • Facebook: Advertising service, Advertising target, Content customization;

  • Google Analytics: Advertising target, Analytics / Measurement, Optimization;

  • Google Tag Manager: Analytics / Measurement, Content Customization, Optimization;

  • Google Translate: Advertising service, Advertising target, Analytics / Measurement, Content customization, Optimization;

  • MailChimp (When you are subscribed to the mailing list);

  • YouTube: Advertising service, Advertising target, Analytics / Measurement, Content customization, Optimization.

  • in case of purchase on the website: Freight forwarders and logistics company;t);

5. Disclosure of data

Without the need à an explicit approval (pursuant to art. 24 lett. A), b), d) Privacy Code and art. 6 lett. b) and c) GDPR), the Holder potr à communicate the data for the aims à referred to art. 2.A) to supervisory bodies, Authority a judicial as well as it is to all other persons to whom disclosure is required by law for l ' accomplishment of the purposes à said. These subjects will process the data in their quality à of autonomous controllers. Your information will not be disseminated


6. Data Transfert

The management and conservation of personal data will happen à on servers located at ' inside of ' European Union of the owner and / or company of a third charge and duly appointed as data processors. Currently the servers are located in Europe, at the headquarters of the company a third. The data will not be transferred outside the European Union. It is in any case understood that the owner, should the need arise, will have a faculty à moving the ' location of servers in Italy and / or the European Union and / or non-EU countries. In this case, the Holder assures sin d ' now that the transfer of non-EU data will happen à in accordance à to applicable laws stipulating, if necessary, arrangements which ensure an adequate level of protection and / or adopting the standard contractual clauses provided by the European Commission.


7. Nature of the provision of data and consequences of refusing to answer

The provision of data for the aims à referred to ' art. 2.A) is mandatory. In their absence, we will be unable to assure you n is register on the site n is the services of ' art. 2.A) .The provision of data for the aims à referred to ' art. 2.B) is optional. Pu ò then decide not to give any information or to subsequently deny the possibility à to handle data already a given: in this case, no potr à receive newsletters, commercial communications and advertising material relating to services offered by the owner. In any case, you will continue to be entitled to the services referred to in art. 2.A).

8. Rights of the interested part

In His quality à an interested party, the rights referred to ' art. 7 Privacy Code and art. 15 GDPR and precisely the rights of:

obtain confirmation of the existence or not of personal data concerning you, even if not yet registered and their communication in an intelligible form;

obtain the indication: a) of the origin of the personal data; b) the purposes à and mode à treatment; c) the logic applied in case of treatment carried out with the aid of electronic instruments; d) the identity of the owner, manager and the representative appointed pursuant to art. 5, paragraph 2 of the Privacy Code and art. 3, paragraph 1, GDPR; e) subjects or categories of persons to whom the data may be communicated or who can learn about them as quality a designated representative in the State, managers or agents;

obtain: a) updating, rectification or, when interested, integration of data; b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed; c) the certification that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment occurs proves impossible or involves the use of means manifestly disproportionate to the protected right;

object, in whole or in part: a) for legitimate reasons, to the processing of personal data concerning you, even if it is pertinent to the purpose of the collection; b) the processing of personal data for purposes of sending advertising materials or direct selling or for carrying out market research or commercial communications, through the ' use of automated calling systems without the ' intervention of an operator via email and / or by mode à traditional marketing by telephone and / or paper mail. Please note that the right of objection of ' concerned, set out in paragraph b), for finalit a direct marketing through mode à automated extends to the traditional ones and that still retain the right opportunity à to the ' concerned to exercise the right of opposition, even if only partially. Therefore, the ' interested pu ò decide to only receive communications mode by means of a traditional automated or only communications or none of the two communication types.

Where applicable, it has altres ì rights under Articles. 16-21 GDPR (Right of reply, the right to ' oblivion, right to treatment limitation, the right to portability à data, right to object), as well as has the right to claim to ' Authority a guarantor.


9. Exercise of the right way

at any time exercise their rights by sending:


a registered letter to EQ s.r.l., Via Roma, 30, 22070 Guanzate CO, Italy

un e-mail:

The data controller is EQ srl with headquarters in Via Roma, 30, 22070 Guanzate CO, Italy


What are cookies?

Cookies are small text files that the sites visited by users send to their terminals, where they are stored and then retransmitted to the same sites on the next visit. The cookies of the so-called "third parties" are, however, set by a website other than the one the user is visiting. This is because on each site there may be elements (images, maps, sounds, specific links to web pages of other domains, etc.) that reside on servers other than that of our site.

What are cookies used for?

Cookies are used for different finalit à : running computer authentication, session monitoring, storing information about specific configurations about users accessing the server, storing preferences, etc.

What are tecnical cookies?

They are cookies that are used to browse or provide a service requested by the user. They are not used for other purposes and are normally installed directly by the website owner. Without the use of these cookies, some operations may not be completed or would be pi ù complex and / or less secure, for which the cookie, allowing you to make and keep the user identification in the session, are indispensable.

What type of cookies uses uses only owned cookie à not installed by third parties and not intended for user profiling network, but only intended to correct and optimal functioning of the site and are only maintained for the connection to the site sessions.


The products you purchase on are guaranteed directly by the manufacturer, regarding manufacturing and material defects for a period ranging from six months to two years. If the product should have manufacturing defects , Eq srl undertakes to act as an intermediary between the manufacturer and the customer in order to repair or replace the product within the limits of the guarantee standards . The warranty is valid only for the customer who purchased the product on and to be considered void in the following cases:

• negligent use / storage of the product

• abuse and lack of maintenance

• damage to third parties due to us the improper

• repairs performed by the buyer or by anyone not authorized by EQ srl

The shipping costs of defective products are charged to the customer.

EQ srl is to be considered exempt from any responsibility à damage to persons or property resulting from improper use of products sold.